FAQ - Eva Lola

1 -

Who can order on Eva & Lola?

Eva & Lola is intended for fashion professionals only having at least one physical point of sale. In order to access the prices of the dresses, you must create an account with your VAT number in order to validate your registration as soon as possible.

2 -

Can I order on Eva & Lola as a private individual?

Unfortunately no, our site is only reserved for professionals registered with the chamber of commerce in their region.

3 -

Is it possible to view products or receive product samples to gauge the quality before placing a real order?

If it is possible for you to come, we invite you to go directly to our showroom to familiarize yourself with the different qualities, colors and collections in our catalog. Furthermore, it is not possible for us to send samples.

4 -

What is the minimum purchase to be respected?

The minimum purchase on our online sales site is € 100 excluding tax. This minimum purchase applies to your entire order.

5 -

Are the items in my basket reserved?

Until payment of your order, the products are not reserved. Even added to your cart, their availability may vary. In case of out of stock, they will be automatically unavailable to finalize your order.

6 -

Are the prices of the dresses the same as in the Eva & Lola showroom?

Except exceptional discount, the prices displayed on the site are identical to the prices that we sell our dresses in our showroom.

7 -

Is it possible to change the composition of the packages?

Items are generally sold in packs (colors / size variations), and quantities cannot be changed. We invite you to use the filters provided to display the colors and variations that correspond to your needs.

8 -

What are the prices displayed on the site?

The prices displayed on the site generally correspond to the price of a product package with a variation of color and sizes. You will be able to see the unit price on the page of each product.

9 -

Why do I not have access to the website after registering?

The Eva & Lola website is a marketplace for fashion professionals. The site is not open to the public or to individuals.

In order to ensure the protection of our professional buyers, we make every effort to monitor each request for access to our site.

10 -

What if no carrier is available for my delivery address?

If none of our carriers are available for your country, we suggest that you make your order available in our showroom. You can use a carrier, or tell us your usual carrier, who will take charge of your order as well as the costs. If you do not have a carrier, do not hesitate to contact us before or after the validation of your order, and we will do our best to find you a carrier.

11 -

Are the products on the site immediately available?

The majority of products, with color variations, are in physical stock in our various storage locations and can be shipped within 24 / 48h after your order. In exceptional cases, certain products are placed in stock before their physical availability. The availability date will each time be indicated on the product sheet, just below the name of the product

12 -

What if my delivery address is different from my company address?

If your billing address is different from the address of your point of sale, you can add another address for delivery. When you place your order, in the 'addresses' menu you can click on 'The billing address differs from the delivery address' just below your address. At the top you will have your delivery address and at the bottom your billing address. In order to respect our conditions of sale these addresses must be in the same country.


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