Our terms and conditions of use

General Terms and Conditions of Use (GTCU) - Website https://eva-lola.com

Preamble

These General Terms and Conditions of Use (GTCU) govern the use of the website https://eva-lola.com and the services provided by SAS EPSILONN. They define the conditions of access and use for any User. Acceptance of the GTCU is mandatory to access the services. The French version of the GTCU prevails in case of dispute.

Acceptance: Any registration or use of the website implies unconditional acceptance of these GTCU. During registration via the form, the User checks the box: “I acknowledge that I have read, understood, and accept the GTCU.” In case of non-acceptance, access to the services is prohibited.
Modification: EPSILONN may modify the GTCU at any time, with notification to Users by email or via the website.

Article 1: Legal Information

  • Publisher: SAS EPSILONN, registered with the Bobigny Trade and Companies Register under number 491147799, with its registered office at 70 Avenue Victor Hugo, 93300 Aubervilliers.
  • Contact: Tel. +33 1 48 33 50 43, email: serviceclient@eva-lola.com.
  • Host: HOSTINGER, registered office at Jonavos g. 60C, 44192 Kaunas, Lithuania.

Article 2: Access to the Website

Services: The website offers B2B online sales of evening dresses, cocktail dresses, accessories, and other fashion items via a catalog. Users can access style guides and use a chat service for personalized advice.

  • Access: Free for any User with an Internet connection, with access costs (hardware, connection) borne by the User.
  • Registration: Exclusively reserved for professionals. Non-professional registrations will not be accepted. The User must provide accurate information (SIRET, professional activity) during registration.
  • Identification: The User logs in with an identifier and password provided after registration.
  • Deregistration: Effective within 48 hours after a request via the personal account.
  • Liability: The website is not liable for interruptions due to force majeure or maintenance. Scheduled maintenance will be announced at least 24 hours in advance.
  • Contact: By email at serviceclient@eva-lola.com or via the website’s contact form.

Article 3: Data Collection

Personal data is collected in accordance with Law No. 78-17 of January 6, 1978, and the General Data Protection Regulation (GDPR).

  • Rights: The User may request access, rectification, deletion, or portability of their data via serviceclient@eva-lola.com or a dedicated section in their account.
  • Data Retention: Data is retained for 3 years after the User’s last activity, unless otherwise required by law.

Article 4: Intellectual Property

The content (texts, images, videos, Eva & Lola brand) is protected by the Intellectual Property Code. Any reproduction, publication, or use without authorization is prohibited and constitutes infringement (Art. L335-2).

  • Users may share website content on social media provided they mention the source and include a link to https://eva-lola.com.
  • Any commercial use of content requires prior written authorization.

Article 5: Liability

  • The information on the website is provided for informational purposes without a guarantee of accuracy. EPSILONN undertakes to correct reported errors within 7 working days.
  • The User is responsible for keeping their login credentials confidential. Any disclosure of the password is prohibited.
  • The website is not liable for viruses, service interruptions, or damages due to force majeure. Regular security analyses are conducted to protect Users.

Article 6: Hyperlinks

Outbound links lead to third-party websites not controlled by EPSILONN. Users are invited to report broken links or inappropriate content via serviceclient@eva-lola.com.

Article 7: Cookies

The website uses cookies to optimize the user experience, as indicated in the banner: “We use cookies to provide the best possible experience on our website. By clicking OK, you agree to our cookie policy.”

  • Advertising cookies require explicit consent.
  • Users can manage preferences via the consent banner or browser settings. A cookie usage guide is available on the website.

Article 8: Customer Service and Complaints

  • Customer Service: Available Monday to Friday, 9 AM to 5 PM, by email (serviceclient@eva-lola.com) or phone (+33 1 48 33 50 43).
  • Complaints: Any complaint must be submitted within 7 days from receipt of the order. A response will be provided within 10 working days.

Article 9: Applicable Law and Jurisdiction

The GTCU are governed by French law. In case of a dispute, free mediation is offered through an approved mediator before referral to the courts. The courts of Paris have jurisdiction.

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